24/7 Remote Technical Support

24/7 Telecom and IT Remote Technical Support for Infrastructure Equipment

Zurich Technology Solutions provides specialized multivendor legacy support by hiring qualified engineers from the OEMs such as former Ericsson, Nokia, Cisco and Huawei employees (most with 15+ years of experience) and by leveraging our telecom labs and test sets to certify and train the engineering team.

Our global tier 1 telecom customers rely on Zurich Remote Technical Team for ticket resolutions (level 1, 2 and 3) to cover 100% of their wireless network elements:

  • BSS & OSS
  • RAN and Access Equipment
  • Core, BSC & RNC
  • Software Updates & Upgrades

Through our very own web-based ticketing portal (TAP), customers have 24/7 access to open and follow up tickets, detailed and customized reports, and dashboards. Our portal can integrate with Remedy and other service management systems.

Zurich multi-vendor and multi-language support approach significantly decreases restoration and resolution times while radically simplifies vendor management with a single point of contact.

We increase system availability by proactively:

  • Monitoring network elements
  • Providing tested multivendor hardware

Whatever your need, our team is there to support you with a positive, can-do approach to your most challenging network needs. We are committed to making your every interaction with our team a productive and pleasant one. Customer service and industry leading competency in telecom and IT multivendor parts supply, repair and management has been the foundation of our company from its inception. We enjoy a very high degree of repeat customer business due to the relationships we foster from our very first point of contact.

Service highlights include:

  • Alternative source to OEMs for Tier 1 to 3 technical support utilizing OEM trained technicians and labs to recreate your network environment
  • Browser based ticketing system with the ability to create service ticket and track status
  • Open 24/7 365 days a year Technical Support Center located in North America and several countries in Latin America (English, Spanish and Portuguese support).
  • Additional 24/7 technician for on-site troubleshooting (next available flight)

View Our Technical Support Brochure

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Peak Performance with Zurich Technology Solutions

More About Field Services

Network operators partner with Zurich Technology Solutions for its continuous, ahead-of-the-curve innovation, and progressive approach to building & reconfiguring networks that advance schedules, reduce costs and increase the quality of service. Our delivery teams leverage state-of-the-art software and automation tools, providing unequaled consistency, accuracy, and visibility. For assistance with time-sensitive projects, such as site audits, route planning, carrier-adds, equipment optimization, project/program management, engineering, and more, ZTS can rapidly deploy resources to meet critical time-to-market (TTM) and on-time-delivery (OTD) requirements.

ZTS offers support to its clients with the expertise they need to plan and optimize networks regardless of technology. Understanding the impact on capital investment, operational expense, and overall performance, we strive to ensure that our recommendations are flexible and robust, meeting both immediate needs and future contingencies.

ZTS has expertise in optimizing the entirety of networks, from RF to IP to Core. By having the big picture vision of projects, we consider the codependence of all network elements in the most practical ways. Our experience and complete understanding of LTE, DAS, Small Cell, and Fiber networks, and our ability to resolve related issues makes Zurich Technology Solutions a valuable business partner.

Installing new equipment on site is more than just a plug-and-play operation. Successful deployment projects require technicians with a deep knowledge of small cells, DAS, microwave, or other technologies, and a complete understanding of the customer’s exact specifications.

ZTS has expert technicians to provide optimal performance, proper integration, and solid connections between all critical systems. Because service failures or outages during a routine installation or commission can be costly in terms of impacts to budgets, timelines, and the overall customer experience, all critical systems are tested and verified with the customer’s NOC prior to and after installation, integration, and commissioning services are performed. ZTS has mitigation and risk avoidance strategies to keep projects on-track and on-budget.