Utilities
Utilities—whether power, water, or transportation—depend on telecom infrastructure to support SCADA, remote monitoring, and field communication systems across large geographic footprints.
Customer Challenges
- Maintaining legacy networks with minimal OEM support
- Harsh operating environments and field service logistics
- Critical uptime requirements with little room for delay
- Cost pressure from regulatory and rate limitations
Zurich’s Solutions
Zurich provides ruggedized repair services, rapid logistics, and multi-vendor support tailored to the needs of distributed, utility-grade networks.
Service Highlights
- Wireless backhaul and switching repairs
- Asset remarketing programs to recover value from surplus or outdated field equipment
- SCADA and telemetry equipment support
- Spare pool creation and rapid dispatch
- Engineering-driven repair onboarding for niche products
Differentiators
- Field-tested and industrial-grade solutions
- Multi-OEM support in a single program
- Faster than OEM fulfillment with certified repairs
- Emergency support options and surge capacity
Use Case Example
A Western U.S. electric utility leveraged Zurich to support its aging microwave radio backhaul—cutting lead times from 9 weeks to 5 days and extending system life by over 7 years.
Certifications & Compliance
- ISO9001 and traceable repair workflows
- Custom packaging and shipping protocols
- Storm and outage logistics coordination
Peak Performance with Zurich Technology Solutions
More About Field Services
Network operators partner with Zurich Technology Solutions for its continuous, ahead-of-the-curve innovation, and progressive approach to building & reconfiguring networks that advance schedules, reduce costs and increase the quality of service. Our delivery teams leverage state-of-the-art software and automation tools, providing unequaled consistency, accuracy, and visibility. For assistance with time-sensitive projects, such as site audits, route planning, carrier-adds, equipment optimization, project/program management, engineering, and more, ZTS can rapidly deploy resources to meet critical time-to-market (TTM) and on-time-delivery (OTD) requirements.
ZTS offers support to its clients with the expertise they need to plan and optimize networks regardless of technology. Understanding the impact on capital investment, operational expense, and overall performance, we strive to ensure that our recommendations are flexible and robust, meeting both immediate needs and future contingencies.
ZTS has expertise in optimizing the entirety of networks, from RF to IP to Core. By having the big picture vision of projects, we consider the codependence of all network elements in the most practical ways. Our experience and complete understanding of LTE, DAS, Small Cell, and Fiber networks, and our ability to resolve related issues makes Zurich Technology Solutions a valuable business partner.
Installing new equipment on site is more than just a plug-and-play operation. Successful deployment projects require technicians with a deep knowledge of small cells, DAS, microwave, or other technologies, and a complete understanding of the customer’s exact specifications.
ZTS has expert technicians to provide optimal performance, proper integration, and solid connections between all critical systems. Because service failures or outages during a routine installation or commission can be costly in terms of impacts to budgets, timelines, and the overall customer experience, all critical systems are tested and verified with the customer’s NOC prior to and after installation, integration, and commissioning services are performed. ZTS has mitigation and risk avoidance strategies to keep projects on-track and on-budget.