# OEMs (Original Equipment Manufacturers)

Telecom and IT OEMs often face pressure to support large install bases even after products are discontinued or regions are deprioritized. Zurich helps OEMs scale service without expanding internal resources.

## Customer Challenges

- Managing end-of-life (EOL) product support
- Regional coverage gaps for spares and repairs
- Customer expectations exceeding internal capacity
- Limited appetite for low-margin repair operations

## Zurich’s Solutions

Zurich acts as a white-label or authorized repair partner extending your brand’s service capabilities and keeping legacy customers satisfied.

## Service Highlights

- Certified depot repair and screening services
- Remarketing of OEM excess, returns, or EOL product inventory through authorized resale channels
- Refurbishment, warranty returns, and RMA programs
- Asset recovery and reverse logistics
- Engineering-led onboarding for new or niche products

## Differentiators

- Full transparency with SLA tracking and reporting
- Flexible engagement models: per-unit, per-project, or retainer
- U.S.-based and global logistics footprint
- Brand protection and quality assurance

## Use Case Example

A Tier 1 OEM outsourced its discontinued TDM product line repairs to Zurich, reducing support costs by 55% while preserving service commitments to key customers.

## Certifications & Compliance

- ISO9001 with detailed process mapping
- NDA and brand protection protocols
- Integration with OEM ticketing or ERP systems

Peak Performance with Zurich Technology Solutions

## **More About Field Services**

Network operators partner with Zurich Technology Solutions for its continuous, ahead-of-the-curve innovation, and progressive approach to building & reconfiguring networks that advance schedules, reduce costs and increase the quality of service. Our delivery teams leverage state-of-the-art software and automation tools, providing unequaled consistency, accuracy, and visibility.  For assistance with time-sensitive projects, such as site audits, route planning, carrier-adds, equipment optimization, project/program management, engineering, and more, ZTS can rapidly deploy resources to meet critical time-to-market (TTM) and on-time-delivery (OTD) requirements.

ZTS offers support to its clients with the expertise they need to plan and optimize networks regardless of technology. Understanding the impact on capital investment, operational expense, and overall performance, we strive to ensure that our recommendations are flexible and robust, meeting both immediate needs and future contingencies.

ZTS has expertise in optimizing the entirety of networks, from RF to IP to Core. By having the big picture vision of projects, we consider the codependence of all network elements in the most practical ways. Our experience and complete understanding of LTE, DAS, Small Cell, and Fiber networks, and our ability to resolve related issues makes Zurich Technology Solutions a valuable business partner.

Installing new equipment on site is more than just a plug-and-play operation. Successful deployment projects require technicians with a deep knowledge of small cells, DAS, microwave, or other technologies, and a complete understanding of the customer’s exact specifications.

ZTS has expert technicians to provide optimal performance, proper integration, and solid connections between all critical systems. Because service failures or outages during a routine installation or commission can be costly in terms of impacts to budgets, timelines, and the overall customer experience, all critical systems are tested and verified with the customer’s NOC prior to and after installation, integration, and commissioning services are performed. ZTS has mitigation and risk avoidance strategies to keep projects on-track and on-budget.